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Chatr

Chatr

www.chatrwireless.com
What is your customer experience with Chatr?

Chatr Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Chatr has 1.7 star rating based on 121 customer reviews. Consumers are mostly dissatisfied.

  • 12% of users would likely recommend Chatr to a friend or colleague.

  • Rating Distribution
  • Pros: No pros, Cheap, Cheaper.
    Cons: Bad service, No customer service, Network drops alot.

View full overview ›

Media from reviews

Chatr - Return and a refund and a answer would be nice
Chatr - Forget password and security questionChatr - Not impressed with how the customers are being treated as ignored not very well...Chatr - Not impressed with how the customers are being treated as ignored not... - Image 2Chatr - Not impressed with how the customers are being treated as ignored not... - Image 3Chatr - I can’t top upChatr - My account
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Top Chatr Reviews

Positive Review

"Thankyou"

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They did a great job knew what they were talking about and I was very happy with the service the representative gave.I would recommend chatr to anyone thankyou...

Critical Review

"Billing"

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My bill was supposed to be lowered to $25 a month; it's not changed. Please help me; I need this changed.

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Randall M Pdn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Guelph, Ontario

Terrible customer service (no customer service)

It seems I have to set up a Chatter account in order to speak with an agent. I have been trying to do this for the last 6 months; therefore, I would never ever suggest anybody use Chatter because it seems to like to rip people off, even ones that are due pay-as-you-go.

View full review
Loss:
$10
Cons:
  • Rip u off

Preferred solution: Full refund

User's recommendation: Don't use chatr

Featured
Rodster69

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not impressed with how the customers are being treated as ignored not very well as in getting purchases that are broken

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Chatr - Not impressed with how the customers are being treated as ignored not very well...
Explore video interviews
Chatr - Not impressed with how the customers are being treated as ignored not... - Image 2
Chatr - Not impressed with how the customers are being treated as ignored not... - Image 3

Purchase your phone through Walmart Woodstock New Brunswick on October 29th 2025 at 11:21 a.m. was back at Walmart Saturday morning to return your guys's broken phone never got a return back is November 3rd still waiting for your guys 's free turn phone to call someone could give me a phone call would be greatly apprecious as I want a live agent not a robot would be greatly appreciated 1 50*-*** -**** I'd like this to be resolved today please as I need a phone for my calls and medical issues as I need them done

View full review
Loss:
$145

Preferred solution: Full refund

2 comments
Rodster69

Still have not been Anwser by chatr this is not ok to ignore your customers

Rodster69

This is just what I tho chatrmobile customer service you don[ know how to get back to ur companies at all I am sick of this u need to stop ignoring thos and do something& about it right now I need a number to talk to someone had a stupid robot didn't help us at all is someone on the phone that's actually going to talk she's their customers and get this solved I'm not h@***y and not playing a f***around game with u I need this solved do to I have medical reasons and doctors that are needed to call me and I'm sick of being ignored I will be taking this to the bored and informing them on what you guys do to your customers this is ridiculous I have PAIDED or a device that is NO good from day one WON'T turn on and the next thing when you go you get a SALE DON'T have something BROKEN brand new and not return or not give the return or answer them on the RETURN I purchased this phone it WON'T turn on at Walmart Canada New Brunswick told me they're 14 days warranty is not good enough to take this phone back it won't turn on told me to contact CHATR and I've done everything I can so he tried to get a hold of these people nothing IGNORANCE room NO Commitment to what they say LIE and literally IGNORED all CUSTOMER care that they are supposed to help with so I will be taking this up higher to the higher party of the problem if I don't get an ANSWER in the next 15 minutes on what is going on of this purchase and what reward and refund and I'm being IGNORED by u and my phone that will not turn on that I purchased at $132 . 25 you will not be getting away with this and until this is resolved you have an hour to get back to me or I'm going higher up and I will have their phone number and trust me mark my words I don't give up on anything that I know is right and what you're doing is WRONG on what u are doing to ur customers you guys have NO customers care skills

View more comments (1)
Rodster69

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Forget password and security question

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Chatr - Forget password and security question
Updated by user Nov 06, 2025

This is not right to be ignored is not right this needs to be looked at

Original review Nov 05, 2025

I'm not calling chatrmobile customer service if no one is going to Answer me I'm not happy one bite on this and u need to help ur customer better then what u are doing I been trying to have someone talk to me from October 29th 2025 so this is not what I was expecting do be doing everyday phone won't phone won't I better have someone call me very soon since you want to call I want someone to make sure that it is not going to be one of those things you call me and nothing's going to be done if you're going to do something and you're going to have it done today then call me at 506-429-****

View full review
Loss:
$132

Preferred solution: Full refund

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Rodster69

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return and a refund and a answer would be nice

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Chatr - Return and a refund and a answer would be nice
Updated by user Nov 06, 2025

Not happy no one is happying me out with this and chatrmobile won't answer the phone so can't talk to no one and I'm going to get mad it sad u guys can't do the job on keeping ur customers happy

Original review Nov 06, 2025

I'm so done being ignored by a phone company that won't answer you and won't talk to the customers to make things right. But to make the customer know that they are going [o get the help they need is to stop ignoring them and Anwser the phone so you know ur customers are happy with what they got so stop ignoring and Anwser ur phone thank you for reading this message

View full review
Loss:
$132

Preferred solution: Full refund

User's recommendation: Need a Anwser I need a refund

Olu V
map-marker Mississauga, Ontario

I can’t top up

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Chatr - I can’t top up

Issue not resolved, I have issues stopping up since yesterday, I have a pin but it wont work, what is happening?

View full review
Loss:
$57
Pros:
  • Dont know
Cons:
  • Dont know

Preferred solution: Full refund

User's recommendation: They

Rodster69

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Still nothing from chatrmobile

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Contains 1 confidential file for company representatives

Chatrmobile what is it going to do about the return on the phone I got on October 29th 2025 it's now November 13th and still waiting for a Anwser and u still ignore me about this sorry but this needs to be solved asap I'm not going to back down from this I believe chatrmobile needs to refund me for a phone that doesn't work and I purchased and didn't work when I opened it

View full review
Loss:
$132

Preferred solution: Full refund

Stacey G Edu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint , going on social media to inform others!

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To let you know, this is going on social media to any and all I can find to inform innocent potential customers of your ways! Attention to all seeking mobile service: if you are considering Chatr for mobile service, do know that if you are unable to add eSIM to your account on your own, you may (as happened to me, by the way) have trouble or no luck at all in getting assistance, with the possibility of your time running out and no service happening, but the company keeping what you paid for service very real, as this was my experience.

So, hardly worth trying to save money, ironic to say the least. Know that if, like me on a low-income budget, they have utterly managed to mess up my entire month of bills, and having a critical part of being for me a phone with my ailing 93-year-old father on oxygen, and my only sibling having been diagnosed with liver cancer after just having surgery that stopped his heart, and also ailing from heart conditions, now having no way for anyone to get ahold of me if, God forbid, one will take a bad or worse turn than already pending on their precious life! So thank you, Chatr, and know that the personal well-being is far from their concern when you hook up—or sorry, try to hook up—with the culprits who only value the almighty dollar and not the welfare or happiness of their customers, even if you do not become a customer but do pay for it and pay dearly, as in my case, with no other funds to secure a phone with any other for the duration of this month!! $44.00 plus is in their pockets, however, for absolutely no service in return!!

Good for you, Chatr... good for you!!

Stacey Gagnon! Pissed consumer to say the very least!

View full review
Loss:
$44
Pros:
  • No pros to mention
Cons:
  • Took money and no service or refunds

Preferred solution: Full refund

User's recommendation: None!

Isaac kwaku A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Passignano Sul Trasimeno, Umbria

My account

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Chatr - My account

The problem on my SIM card is still the same, when I receive calls it shows no caller id and I visited chatr vendor and explained everything, they asked me to buy another SIM card for replacement of my existing number.. I tried it on chatr account website.. it says errors from chatr.

View full review
Cons:
  • Chatr should set live customer call center

Preferred solution: Deliver product or service ordered

Amarius Lmi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need live agents back

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Whej I first got chatr, I loved them. Great network service, plans were great deals with lots of data.

Support was always so helpful and friendly.

Now, they thought it wouod be better to get rid of the app which was stupid and no live agents.

I called and they just sent me a link right back to where I needed help with.

Stull great service but honestly with no live agents i wouldnt recommend them

Anymore. Automated customer service is annoying and not helpful at all.

View full review
Rodster69

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No reply

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Still nothing yet and when they do right I don't see any of their new messages so still waiting but would still like to have a phone number to reach them or they can contact me at my email or phone that I've left them before this needs to be done today I'm tired of waiting around when I do dispute everything they're not coming back to me with a proper answer it's just a blank page besides last night and you guys sent me your message

View full review
Loss:
$132

Preferred solution: Full refund

User's recommendation: Walmart Mart and chatermoblityservices

Kong Vck

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Calgary, Alberta

Thankyou

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They did a great job knew what they were talking about and I was very happy with the service the representative gave.I would recommend chatr to anyone thankyou so much for the service your representatives have given over the year of me being with you as my provider again thankyou so much

View full review
Linh D Qzf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ho Chi Minh City, Ho Chi Minh

I was over charged

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No *** agent, just a stupid, helpless machine that keeps repeating the same useless option over and over and over and over again.

View full review
Loss:
$38

Preferred solution: Full refund

User's recommendation: Switch to other mobile company

Roque Ebi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mississauga, Ontario

Horrible customer service

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I can't get into my voicemail, can barely talk to or get a hold of anyone that works for them. The link they gave me to do my voicemail setup and reset does not work; it just says error, too expensive.

View full review

User's recommendation: Don't sign up with chatter

Resolved
Evangelina Rcz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brampton, Ontario

Resolved: Card registered is good and you are saying it's not. Unable to top up.

My card registered for autopay is good, and they are saying it's not. They should try more than once in case a mistake was made.

View full review
Loss:
$39
Pros:
  • Reasonable rates
Cons:
  • No one to discuss your issues with

Preferred solution: Would like the payment taken out of my registered card on their autopay plan

Dean P Lar
map-marker Edmonton, Alberta

Billing

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My bill was supposed to be lowered to $25 a month; it's not changed. Please help me; I need this changed.

View full review
Loss:
$80

Preferred solution: Price reduction

Randall M Pdn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Toronto, Ontario

Terrible service

Want to speak with customer service or agent your computer won't put me through need to speak with somebody verbally 519-466-****

View full review
Loss:
$10

Preferred solution: Full refund

User's recommendation: Future customers choice I would search around first before choosing a company

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